About Us

In the USA? Go to Atlantic Pond Supply USA | In the UK? Go to Atlantic Pond Supply UK

AtlanticPondSupply.ca is based in Atlantic Canada with outlets in Ontario and British Columbia providing high-quality, inexpensive pond and water garden products. We also specialize in commercial and light industrial products. We provide online mail-order pond products throughout Canada from shipping hubs located in Hamilton, Ontario, Kelowna British Columbia, and Moncton, New Brunswick.

Shipping Anywhere in Canada From These Locations:

Hamilton, ON
Kelowna, BC
Moncton, NB

Note: We are an online mail-order company and do not have a store for walk-in purchasing. This allows us to maintain our low prices with free shipping over $300 and all Canadian taxes are included in your price.

We are a full-service pond and water-garden supply company providing Atlantic Canada (Nova Scotia, New Brunswick, PEI (Prince Edward Island) and Newfoundland) as well as Coast to Coast in Canada with pond products by direct and free delivery through our website. We carry a full range of pond maintenance products, pond pumps, beneficial bacteria, pond lighting, pond dyes, pond filters as well as aeration systems, waterfalls, weirs and fish food and water treatments for koi and goldfish ponds.

Please note we do not operate a retail storefront and have no pick-up window. All orders are shipped directly from one of our three locations depending on your location and the products ordered.

If you have any questions please contact us at info@atlanticpondsupply.ca or call Toll Free 1-888-978-4956
Our staff is available to serve you from 9am to 5pm Eastern Standard Time.

Our website prices include the the HST and GST. Free shipping on all orders over $300 in Canada

We also ship all the pond kits and produtcs on our website to Ontario, Manitoba, Saskatchewan, Alberta, British-Columbia, Yukon, Northwest-Territories, Quebec and Nunavut from our two product distribution points. We maintain a full inventory of our pond supplies in our Ontario warehouse which is a 12,000 square foot automated distribution centre for fast shipping to all Canadian provinces.

Atlantic Pond Supply is your source for pond products in Atlantic Canada (New Brunswick, Nova Scotia, PEI (Prince Edward Island) and Newfoundland).

Orders
Orders can be placed through our website or by phone. We attempt to ship all orders in a timely manner. Orders within Atlantic Canada usually ship within 2 business days. Orders in Canada outside of the Maritimes usually ship within 3 business days. If there are delays in shipping you will be notified by email or by telephone.

Prices & Taxes
All pricing is in Canadian dollars and include Goods & Service Tax (GST) and Harmonized Sales Tax (HST). BN: 830102232RT0001

Shipping
Shipping is by Fedex ground or Canada Post Expedited. Motor Freight orders and LTL shipments ship with APEX or Day & Ross. Shipping rates are calculated by total order weight. Atlantic Pond Supply reserves the right to choose the most efficient and/or cost-effective method of shipping to ensure goods are delivered in the most timely and economical manner.

Atlantic Pond Supply is proud to be an authorized Canadian supplier and distributor of the following companies:

Atlantc™ Water Gardens | Oase | Aquascape | Savio | K & H Manufacturing | Microbe-Lift® | Tidal Wave Pumps | Leader Pumps | Crystal Clear |

Orders
Orders can be placed through our website or by phone toll free at 1-888-978-4956. Orders within Canada placed before 1 PM Eastern Standard Time usually ship same day. Atlantic Pond Supply maintains shipping depots in Ontario, British Columbia & Nova Scotia. We attempt to fulfill all of our orders from the nearest shipping depot. Orders sometimes ship from multiple locations. If there are expected delays in shipping you will be notified by email or by telephone. Tracking information is sent automatically by email once your order has shipped.

Prices & Taxes
All pricing is in Canadian dollars and include Goods & Service Tax (GST) and Harmonized Sales Tax (HST). Shipping is included on orders of $300 or more. A $25 shipping and handling fee applies to all orders under $300.

Shipping
Shipping is by Fedex Ground, UPS Ground or Canada Post Expedited. Motor Freight orders and LTL shipments ship with APEX or Day & Ross. Atlantic Pond Supply reserves the right to choose the most efficient and/or cost-effective method of shipping to ensure goods are delivered in the most timely and economical manner. All pricing is in Canadian dollars and include Goods & Service Tax (GST) and Harmonized Sales Tax (HST). Shipping is free on orders of $300 or more. A $25 shipping and handling fee applies to all orders under $300. US orders may incur additional charges but usually do not. US customers will be notified if additional shipping or fees will be applied prior to orders being shipped.

Order Cancellation
If you wish to cancel an order please do so as soon as possible after placing the order by email at sales@atlanticpondsupply.ca or by calling 1-888-978-4956 and you will be issued a full refund.

If you wish to cancel an order after your order has shipped please contact sales@atlanticpondsupply.ca or call 1-888-978-4956 and we will arrange the cancellation and return. Return shipping costs will be the responsability of the customer. Refund, less a 5% administration fee, will be issued upon reception and verification of the goods.

Claims, Warranty & Returns
Freight Claims
Atlantic Pond Supply does not assume responsibility for freight damage. All freight damage and shipping discrepancies must be claimed within 48 hours of receipt, collect shipments to be claimed with carrier. Waybill must be marked damaged to validate claim.

Short Shipment
Atlantic Pond Supply must be notified of any short shipments within 48 hours of receipt of goods with copy of carrier waybill and customer count.

Return Goods
Return goods must be authorized by Atlantic Pond Supply . All returns must be shipped prepaid freight and are subject to a restocking fee (minimum 10% unless specified). Returns will be eligible for an account credit for future purchase or refund (less appropriate restocking fee). Acknowledgment will be issued upon reception and verification of returned goods. No returns on products that have been in contact with the water (unless defective). No returns after 30 days. Contact sales@atlanticpondsupply.ca or call 1-888-978-4956 or use the form on our returns page listed at the bottom of our website under the link RETURNS.

If you wish to cancel an order please do so as soon as possible after placing the order by email at sales@atlanticpondsupply.ca or by calling 1-888-978-4956 and you will be issued a full refund.

If you wish to cancel an order after your order has shipped please contact sales@atlanticpondsupply.ca or call 1-888-978-4956 and we will arrange the cancellation and return. Return shipping costs will be the responsability of the customer. Refund, less a 5% administration fee, will be issued upon reception and verification of the goods.

Defective Goods
Atlantic Pond Supply works to ensure your satisfaction and if you are not satisfied with your product we will assist you in all communication and dealings with the manufacturer or repair center. All defective items within the manufacturer’s warranty period must be returned to Atlantic Pond Supply. Customer is responsible for return of item(s) and freight costs. Item(s) will either be replaced or repaired at Atlantic Pond Supply ’s discretion. Item(s) sent back must be accompanied with proof of purchase and retail customer receipt.

Contact us by phone or by email for any returns, repairs or warranty issues. We support all of our customers and strive to ensure total satisfaction.

Privacy
The Atlantic Pond Supply website does not store any of your personal information. Our website uses cookies and web-beacons to store information that will enhance and improve your website visits by remembering your product favorites, the pages you visited on our website, and any login details or passwords that you may require to access your account to retrieve shipping details or product information. Any payments made through the secure gateway are confidential and we do not store any credit card information. Contact info that is submitted to us (email, phone numbers, etc) is not shared with any third party. We do not store payment information.